Every decision your agents make is recorded automatically. This article explains how to find the log and what you will see when you open it.
Accessing the decision log
Go to Agent Hub in the main navigation menu.
Select the agent whose log you want to view.
Click Set up agent to open the agent screen.
In the top right corner, click Activity.
The activity log will open showing the full history of decisions made by that agent.
Reading the log
Each entry in the log shows:
The request that came in
Which instruction was matched (if any)
The decision made: Approved, Declined, or Needs decision
Needs decision means no instruction matched the request and it was escalated to you for a manual review.
The log is a read-only record. You cannot edit or delete entries from it.