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Why was my account verification unsuccessful?

Learn why your account verification may have failed and how to fix it

Written by Mehdi Hamouche
Updated over 7 months ago

Sometimes, your document may not pass verification on the first try. If this happens, don’t worry, you’ll simply be asked to resubmit.

Here are the most common reasons a document might be rejected:

  • The photo was taken from a screen

  • The image is blurry or unclear

  • A corner or part of the document is missing

  • The document has expired

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