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Why was my account verification unsuccessful?

Learn why your account verification may have failed and how to fix it

Mehdi Hamouche avatar
Written by Mehdi Hamouche
Updated this week

Sometimes, your document may not pass verification on the first try. If this happens, don’t worry, you’ll simply be asked to resubmit.

Here are the most common reasons a document might be rejected:

  • The photo was taken from a screen

  • The image is blurry or unclear

  • A corner or part of the document is missing

  • The document has expired

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