Possible reasons that a transaction can be declined include`:
Insufficient balance: Your Card balance is too low — you can check your balance under the Cards page.
Card is frozen or terminated: To check the status of your Card, visit the Cards page.
Merchant category is restricted: The merchant you are buying from might be restricted. Please refer to this link to view the list of restricted merchant categories.
Incorrect Card details: The card details entered might be incorrect. You can check your card details under the Cards page.
Security reasons: If suspicious activity is detected, the card processor reserves the right to reject transactions.
Mastercard not accepted: The Merchant does not accept Mastercard
Debit card not accepted: The Merchant does not accept debit cards
Incorrect/expired OTP: Your OTP has expired or was entered incorrectly.
Written by Yazan Mahadeen
Updated over a week ago