Worker Sync between SAP SuccessFactors and RemotePass lets you import employees, create contracts and keep worker records accurate without double entry. SuccessFactors remains the source of truth; RemotePass mirrors it.
You're in Control
A custom field on the employee's Job Information, mapped to RemotePass Employment Type, determines which employees are included and how they are treated (EOR, DE, Contractor or COR). Employees without it are never fetched.
Amendments can be enabled per contract type.
Only administrators on both SuccessFactors and RemotePass can configure the integration.
How Worker Sync Works
Imported Workers
After the sync, employees appear in the Imported Workers list, filtered by contract type.
Only employees who do not yet have a contract in RemotePass are listed. Workers that already exist in RemotePass are matched by email and used for amendments and time-off.
Trigger contract creation individually or in bulk with pre-filled SuccessFactors data.
EOR contracts require a future hire date in SuccessFactors, or a mapped custom date field.
Contract Creation
RemotePass pre-fills the contract form from SuccessFactors: name, email, nationality, job title, start date, salary, currency and pay frequency.
Fields that are not mapped are entered manually; you can add them to the mapping for next time, or simply map them and refresh the worker list.
Data Synced
Personal information: name, email, nationality, address
Employment and job information: title, department, employment type, start date, manager
Compensation: pay components, amount, currency, pay frequency
Organizational assignment: cost centre, project, position; cost centre and project are carried onto invoices and reconciliation reports
Attendance records and benefit enrollments: retrieved where your SuccessFactors configuration includes the corresponding modules, and shown on the worker profile. See What data can RemotePass sync from SAP SuccessFactors.
Amendments
Changes in SuccessFactors to mapped fields (for example job title or salary) are collected and applied in daily batches, so you can finish your entries in SuccessFactors before they reach the contract. Click Reflect Now to apply pending updates immediately.
Each amendment shows the previous and the new value side by side.
Contractors and COR: signed by both parties. EOR: reviewed by RemotePass before applying. Direct Employees: applied as edits.
Terminations recorded in SuccessFactors are surfaced as amendments for review; termination in RemotePass follows the standard termination flow.
Conflict Handling
If a manual amendment is in progress in RemotePass, SuccessFactors changes wait until it is resolved.
Multiple pending changes are merged; the latest value for a field wins. One notification is sent to the worker.
Error Handling
Errors appear in the Errors tab with a reason, for example an invalid start date for an EOR worker.
Disabling the Module
Click Disable Module to pause Worker Sync; all sync activity stops until re-enabled.
Sync Frequency
Worker data: daily as standard, on demand with Refresh Workers.
Amendments: daily (suggested), or immediately with Reflect Now.
Data & Field Strategy
Only email and name are strictly required for contract creation; all other mapped fields are pulled when present.
Business or personal one of the email match is sufficient. (We suggest Personal emails to be synced to RemotePass platform)
Custom fields maintained in SuccessFactors can be mapped to RemotePass fields during setup.
Source of truth: once SuccessFactors provides a value, it overrides manual entries in RemotePass. RemotePass does not write back into SuccessFactors.
Frequently Asked Questions
I don't see my workers in RemotePass.
Check that the custom field is set on the employee's Job Information and mapped to RemotePass Employment Type, and that the email matches on both systems.
Which fields are required?
Email and name. Everything else is optional and pulled if mapped.