How long does a transfer take after requesting a withdrawal?
The length of time it takes to receive a transfer varies on several factors, including the country and currency of withdrawal, as well as any security and compliance checks that may be necessary. When you request a withdrawal, the estimated time of arrival (ETA) for the transfer will be displayed on the confirmation page, along with the transfer fee and the exact amount to be received.
You can find the ETA on the transaction receipt under the transactions page >> details.
When do we process transfers?
Our payment processing is limited to business days (Monday to Friday) and is subject to the processing times of our banking partners.
Security and compliance checks:
To ensure the safety of your funds, our banking partners may need to verify your personal details, such as your ID, banking information, or address. This process, known as verification, is intended to protect your money and can add additional time to your transfer beyond the initial ETA.
If there are any issues or delays with your transfer, please contact our support team for assistance.